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What Is The Industry Newsletter Called
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Current time in Helper Cache: 7/19/2023 11:47:21 PM and Model.reportId = 1899 Monthly overview of recent KLAS data, upcoming reports, and industry events.
AWS’ announcement of HealthLake will likely be painful for any health data analytics company. If Google, Microsoft and Apple follow this path, a new market dynamic will emerge, and this could include the bankruptcy of many existing data analytics companies.
The continued development of AI and speech recognition tools by major tech companies will drive AI improvement and the adoption of smart companies using these tools to create their own different AI solutions. Voice recognition technology will continue to advance and integrate voice biomarkers to improve early diagnosis.
A new alliance including Apple, Google and Zigbee called Project CHIP will enable common connectivity from consumer devices to smart home appliances. Connecting health monitoring devices to this environment supports new home care service capabilities for both consumers and providers.
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Key market drivers in 2021 will include consumer demands for more digital health solutions and the influence of Walmart, Walgreens and CVS to restructure healthcare delivery in primary care.
Haven failed. The joint effort by JP Morgan, Berkshire Hathaway and Amazon to reduce employer insurance costs and improve employee health outcomes will cease operations at the end of February 2021. While Haven failed, COVID-19 prevailed, extending the country’s “awakening” to health care inequality in the United States. Americans will drive new models of insurance and health care delivery supported by a Democratic administration. The next four years will be an interesting experience.
CMS Pricing Transparency will drive healthcare providers and providers to provide care at a lower cost. This is the beginning of the end for fee-for-service refunds. Consumers will now be able to effectively purchase care based on the cost of the service, which often does not correlate well with quality of care or outcomes. Digital consumer services will emerge that detail the costs of healthcare services and the resulting quality and service outcomes for provider organizations.
New products often seem to attract a lot of attention. When a new product is perceived as new or different, consumers may excuse some of the product’s shortcomings. KLAS has found that, more often than not, this can lead to unrealistic market expectations and disappointing results for some customers. In KLAS research, the “New Product Smile” occurs in 57% of new products launched on the market. Early adopters often have low expectations of what the product can and cannot do and work closely with the vendor as a partner when things come up. As time passes and more customers are brought online, early adopters lose their relationship with the seller and become frustrated with the new relationship and lack of personal contact. Also, as new customers are brought in automatically, expectations are high for a mature product. New customers may be unpleasantly surprised to find that the product lacks important functionality or stability, and this has a negative effect on long-term sales. Over time, salespeople can see their scores rise again by fully unlocking the product’s potential, setting realistic roadmaps, and focusing on effective scaling (not just new sales).
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KLAS developed the Customer Experience (CX) Framework over decades of interviewing customers from healthcare organizations and providers around the world. This framework is used to help providers and vendors see where the product or vendor is doing better or where it needs improvement.
A provider once shared with KLAS, “We don’t buy software from vendors; we marry vendors.” This relationship between vendors and vendors is an important decision between both parties and comes with expectations. KLAS’ CX Framework’s relationship column summarizes the most tangible areas between suppliers and suppliers, serves to show the quality of the relationship suppliers will have with the suppliers they choose, and shows whether the supplier will take an active interest in the customer’s long-term success. .
Large outpatient practices tend to be complex and span many specialties and therefore have significant needs for their EMRs. This report, focused on these large outpatient practices, examines what EMR vendors are doing to help clinical EMR users with initial and ongoing training. This report will also build on the results of the Arch partnership in EMR training.
Futura Mobility is a healthcare IT consulting company that provides mobile healthcare technology and clinical and enterprise IT support and services. KLAS has not previously reported on the Futura Movement; therefore, this report represents the first look at your customers’ experience.
Finishing Touch Newsletter
With a focus on PACS customer satisfaction and market dynamics in Latin America and the Caribbean, this report examines Agfa HealthCare’s efforts to underpin the business image and MV to improve its systems. The report will also seek to answer questions about PaxeraHealth’s efforts to grow in the region and Pixeon’s ability to grow outside of its core region.
The use of robotic automation technology (RPA) in healthcare is increasing. Early adopters focused primarily on simplifying time-consuming and repetitive revenue cycle management (RCM) activities. By achieving positive ROIs, adopters see the opportunity to drive more efficiencies and bottom line improvements, both in RCM and in other areas of their organizations. This report examines the performance of several early leaders in RPA technology to compare how they operate and meet customer needs and expectations.
Will investment in telehealth and telemedicine continue at the pace we saw in 2020? Or will Teladoc, Livongo and Amwell solutions show the EBITDA growth and development that investors expect to believe in reducing market investment in this area? Will vendors who create simple telehealth integration services that are integrated with EHR solutions challenge current market leaders? Will collaboration and teleconferencing vendors like Microsoft and Zoom become market leaders? 2021 will be an interesting year to watch in the dynamics of the telehealth and telemedicine market.
Curai Health, a mobile learning solution, closed $27.5 million in Series B funding led by Morningside Ventures and including our sponsors General Catalyst and Khosla Ventures.
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Diameter Health, a provider of data collaboration solutions, announced that it has raised an $18 million Series B funding round led by managed care organization Centene Corporation, with participation from existing investors Optum Ventures, LRVHealth, Connecticut Innovations and Activate Venture Partners.
H1 Health, a digital data analytics and data analytics platform that connects healthcare professionals and life science companies, raised $58 million in series funding co-led by growth-stage investment firm IVP and Menlo Ventures.
MedArrive, a provider of telemedicine services and online health support, raised $4.5 million in an initial round, co-led by Kleiner Perkins and Define Ventures.
Nference, which summarizes the world’s biomedical expertise, announced the completion of a $60 million Series C funding round from Matrix Capital Management, together with Matrix Partners, Mayo Clinic Ventures and NTTVC.
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Onc.AI, an artificial intelligence platform designed to provide evidence for cancer treatment decisions, has closed a $6 million funding round.
Tempus, which enables physicians to make decisions based on real-time data to provide personalized patient care, announced an additional $200 million in funding valued at $8.1 billion and an additional $250 million in convertible debt. Investors include Baillie Gifford, Franklin Templeton, Google, Novo Holdings and funds and accounts managed by T. Rowe Price. With this investment, Tempus raised approximately US$1.05 billion.
Workit Health, a dedicated telehealth solution
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